Shipping & Exchange Policy

This page explains how we ship physical products from our shop and how to get help with a damaged or incorrect item.

1. Processing and delivery

Orders are packed after payment is confirmed. Delivery times depend on your location and the courier, and we will share tracking details when your order ships.

2. Shipping charges

Shipping charges, where they apply, are shown at checkout before you pay.

3. Damaged, incorrect or missing parcels

If your parcel arrives damaged or incorrect, or does not arrive, contact us as soon as possible with your order number (and photos for damaged or incorrect items) and we will help resolve it.

4. Exchanges and returns

For a damaged or incorrect item, contact us first with your order number and photos, and we will guide you through the next steps. Please do not send items back before speaking with us. Because crystals are natural products, colour, size and pattern can vary slightly from the pictures. Refunds are covered in our Cancellation & Refund Policy.

5. Digital products and services

Sessions, courses, workshops and retreats are not shipped. We will share access or joining details after booking. The My Divine Journey e-book is delivered as a download after purchase.

Contact us

Email: infodivingintodivinity@gmail.com
WhatsApp / Mobile: +91 98995 50201 (chat on WhatsApp)
Address: Delhi, India – 110042